Tag: customer
With Huawei going through quite a bit of bother globally (their 5G kit is being ripped out in a number of countries due to security concerns and their newer phones are struggling to sell due to the lack of Google Apps), you’d perhaps think that opening a store …
Let’s be honest, Honor and Huawei haven’t had the best time of late. The Trump Trade Termination, as we’re calling it, has caused the likes of Google, ARM and other suppliers to stop dealing with the firms. Honor, for the unaware, are a Huawei brand, and have been …
We’ve mentioned it before, and it’s something that hit me even more strongly whilst watching a recent TV show. They were discussing how businesses now get more complaints than they ever did before smartphones. The reason? We now have instant access. In years past, if you had a …
For some, switching networks is like switching banks. They just don’t do it. Just recently I met someone who still thought he was on “Orange” as he hadn’t upgraded for so long. So, if you do jump networks, it can be a surprise if things don’t quite match …
I know there’s quite a few of you out there who work in on concession stores, in retail stores and network shops. I don’t envy you, I really don’t. This weekend I popped into a local EE store just to have a mooch around and there seemed to …
Following on from our earlier story, Three have now admitted that yes, their systems were accessed and yes, customer information was obtained. The whole event appears to have spooked quite a number of Three customers, as their site became overloaded last night due to the amount of people …
A couple of years ago Ofcom received a large amount of complaints from Vodafone customers. Today, after a full investigation, Ofcom have announced the results and a rather large fine. The regulator found that Vodafone had failed to process top-up credit for pay-as-you-go customers and they’d handled complaints …
At 5.30pm on Wednesday night I settled myself down to watch the keynote speech at Google I/o – Google’s developers conference (their very own version of WWDC.) There had been plenty of rumours about an upcoming OS release, a new tablet and Google TV. I watched as Android …
