OPPO Style are the new kids on the European block, but it seems like they’re making the right impression, because only two days after they launched their European web store they’ve already doubled their warranty period to two years.
In a press release (below) they state that customers have queried why there’s only one year warranty when legally they need to provide two years in some European countries.
Rather than only honouring the legal minimum, OPPO simply raised the warranty across the board. Not just to Europe though, this is worldwide including all past customers.
This backs up the commitment to user feedback they claim to have, promising regular software updates based on customer comments.
I’ve been really impressed by the 399 Euro OPPO Find 5, their flagship phone, and I continue to hear predominantly good things about both the company and phones. I can even feel temptation snapping at my wallet as I type!
Stay tuned to see if my will power fails, but until then take a look at the specs of the Find 5, then OPPO’s press release underneath.
- Android 4.1 (Jelly Bean)
- Processor: Qualcomm S4 APQ8064 Quad-Core 1.5GHz
- Screen: 5 inch 1080×1920 FULL HD 441 PPI
- Memory: 16GB or 32GB ROM, 2GB RAM
- Camera: 13MP with 120FPS video capture rate
- GPU: Adreno 320
- Battery: 2500 mAh built-in lithium-ion
- Network unlocked
- SIM free
- 399 Euros with free delivery
We have decided to bump the warranty period on the smartphones we sell from one year to two years; for all our past, present and future customers. Globally.
When we launched OppoStyle.com Europe on Monday, a lot of European customers were confused as to why we only offered a one year warranty, while local European retailers were required by law to offer two years.
This misunderstanding stems from the fact that, although we sell in the EU and pay duties and taxes, we are not an EU company. Our company is registered in Hong Kong, where the law requires us to provide a one year warranty. However, we realize that in practice the exact legal status of our policies is not important.
As a company that’s in it for the long run, what’s important to us is that our customers are happy and have faith in our vision, products and service. Without support from our customers, we cannot possibly continue to grow.
Of course, it would be unfair to announce a two year warranty for Europeans while providing only one year to the rest of the world, which is why everyone can now enjoy our two year warranty policy. The first year is a manufacturer’s warranty provided by OPPO, while we at OppoStyle.com take care of the second year. The specifics of the second year warranty, i.e. whether we provide a repair, exchange, or other solution; will be dependent on the situation and what stock/spare parts we have available at that time.
Thanks for all the feedback. We hope that we can keep earning your support for years to come.