The Full Monty – T-Mobile Statement

If you’ve followed our continued coverage of the T-Mobile supposed “cap” you’ll hopefully know the story by now. Basically, several customers were told that there was a 1Mb/s cap, then we were told that there wasn’t, but people continued to see their Full Monty speeds top out at 1Mb/s. Yesterday something seemed to change, and people are now reporting much better performance.

However, we’ve just had this from a T-Mobile spokesperson…

Our groundbreaking Full Monty plan allows for full enjoyment of data services on the latest smartphones, such as social networking, browsing, music downloading and video streaming.

We continually look at our customers’ data needs and requirements to ensure we’re able to provide a great network experience for everyone.

We can confirm that we do not have a 1Mb/S maximum data download speed in place for The Full Monty plan –nor for any of our other pay monthly or pay as you go price plans –and we are confident that our average data speeds are as good, if not better, than anyone else in the industry.

T-Mobile joined forces with Orange in 2010 giving customers free access to each other’s signal and coverage. Further to this, thanks to the ‘big 3G switch on’ last year, we now offer our customers the UK’s widest 3G coverage. We are constantly developing our network, and recently announced we’re
investing a further £1.5billion in network improvements over the next three years.

We apologise for any confusion caused by this matter.

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