A lot of you will remember the recent data cap announced by T-Mobile. It’s prompted a pretty substantial backlash from customers with images like this landing in our inbox. T-Mobile state that this is all part of the joint Everything Everywhere venture with Orange and “brings into line” their policy.
Know Your Mobile are now reporting that communications regulator Ofcom will be investigating the change.
We’ve had a heated response to our earlier story (check the comments) with customers contacting the BBC, writing template letters and more. Let us know your thoughts on this one.
Update – There’s even a Cancellation Letter Template available to download. It seems that T-Mobile have not, as they should, given a 30-day notification of this change, which is due to go live on February 1st.
Links – Know Your Mobile – Bitterwallet.com
Credit – Thanks Squirreleater1
i have not had any official notice – text or email telling me that the allowance is dropping. Surely this goes against the T&C’s?
The T’s and C’s state this for monthly contracts:
We can suspend, change or withdraw Your Price Plan or
Price Plan Services. We will give You Written Notice 30
days before We do so. The change will then apply to You
once that notice has run out.
I didn’t receive anything in writing… I’m emailing to cancel my contract as they have breached it. Will let you know of the result
Same here. No text. No letter. No Email. Where do I stand?
Me either nothing in way of notifcation !
Ermm is it me or does the announcement state “On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only – [b]not existing customers[/b].”
no need to cancel guys its only for new or upgrades not existing customers.
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=DATA_CHANGES
Damm, I’m due an upgrade next month.