Orange are licking their wounds following the results of a wide-ranging survey. Their customers are complaining about confusing changes, account management, customer services and more.
Orange are trying to rectify things with an internal campaign called “Dave” which will continually monitor customer feedback. It’s called “Dave” as it’s the most common name amongst their customers. Pay Monthly customers say that the network has “lost that sparkle” and their weak new data tariffs certainly prove the point. An internal memo states that “If we charge a little bit more, our products and services have to be better than everyone else’s”