If you’re looking to shop online right now, you can either put on some padding and go to the insane scrums at the local supermarket or try and get an online delivery slot. The latter is becoming an incredibly rare thing, and until the delivery capabilities are boosted, it’s going to become very difficult to get food delivered.
Like all supermarkets, we are working round the clock to keep up with high demand and make sure all of our customers get what they need at this time – especially those more vulnerable and in isolation.
As a result, we have made a decision to temporarily close access to Ocado.com so you will not be able to edit an existing order or book a new delivery for the next few days.
This temporary closure will allow us to complete essential work that will help to make sure distribution of products and delivery slots is as fair and accessible as possible for all our loyal customers.
We are fully booked for the next four days. If you have a delivery booked for Thursday or Friday, cut-off times for editing these orders have already passed, but your driver will still arrive as expected.
If there’s anyone with existing orders which are due to be delivered from Saturday onwards, the supermarket will contact you. The website will also reopen from that date. The supermarket, like all supermarkets, is having to handle a totally unprecedented demand.