So you’re sitting at home and there’s a knock on the door. A brand new top-of-the-range phone has been delivered to your house. The package has your name on it, but you don’t remember ordering it.
What should you do?
According to Adam French, Which? consumer rights expert:
If a courier unexpectedly comes to collect an item at your home, do not hand it over.
Check their credentials and call the company they claim to be representing. If you have any fears, contact the police.
“If you receive an unexpected high-value package such as a phone, contact the retailer immediately and arrange for it to be sent back,
“Identity theft is also on the rise so if you spot any suspicious activity on your account report it to your bank immediately. Ensure personal documents such as bank statements are not left lying around, and are shredded before throwing away.”
Gillian Guy chief executive of Citizens Advice stated:
Even in this digital age, where online scams are on the rise, scammers are continuing to use traditional routes to prey on people, using tactics like doorstep selling, sending unsolicited letters and cold calling.
Unfortunately, it’s usually more vulnerable and isolated people who are affected.