If you’re an EE customer then you could be having problems making and receiving calls right now. Problems appear to have started at 8 this morning and have progressively got worse as the day has gone on. EE have just added this update to Twitter…
We’re aware that a small number of customers are unable to make some calls. We’re doing our best to fix this quickly. Please keep retrying, and we apologise for any inconvenience. WiFi calling, as well as text and data services, are not affected. – Beth
— EE (@EE) May 21, 2019
…which has several angry responses, including those wanting compensation for lost business and the fact that it could be a safety issue for those believing that the network should be held to account…
I’m from Blackpool my whole families phones are down including my daughter. Have you though that this could become a safety issue the longer it is allowed to continue…come on EE as the countries biggest network I expected better than this.
— Cass ⚽ (@DannyCass1) May 21, 2019
Will you be reimbursing my husband for all the business he’s lost today?no phone or WiFi calls working and as a commission based employee he relies on his phone
— Lizzie Riley-Haworth (@lizziepoosey) May 21, 2019
Rather awkwardly, EE are holding a big press event tomorrow, which is likely to be overshadowed by this rather large outage. EE have stated that..
Some of our customers have experienced intermittent problems making calls on 4G this morning. This issue has been resolved for the majority of those affected and normal service for all customers should resume shortly.
Calls over 3G, data services and text messages have not been affected, so customers have been able to get online and use apps and messaging services as normal. We apologise to our customers for the inconvenience caused.
More details as we get them…