The smoking Galaxy Note7 situation has now officially gone from bad to worse. Initially the first few exploding phones were said to be due to bad batteries, and a recall was issued. New phones with green “fixed” battery technology were issued and we assumed that Samsung would weather the storm.
However, Samsung was forced into a horribly embarrassing admission last night as it became clear that the new, fixed Galaxy Note7 handsets were going up in smoke too. Mobile networks across the globe had already become worried and were no longer selling the Note7 handset to customers, and yesterday we’d heard rumours that Samsung had ceased production of the phones.
In a statement, Samsung have announced that all sales and replacements are to be stopped. Customers are advised to turn off their Galaxy Note7 phones and enquire about a refund, or exchange them for different phones.
Authorities in South Korean are now saying that they’ve located a defect in the new Note 7 too.
Meanwhile, the US Consumer Product Safety Commission is continuing to investigate at least five incidents which have occurred after the recall.
With customers being advised to effectively not use their Galaxy Note7 handset again, this is a real worse case situation for Samsung. The phone is now consigned to the rubbish heap.