Major bug found on Lumia 900 already

Major bug found on Lumia 900 already

Just days aftet launch and Nokia have had to apologise to new owners of the Lumia 900 for a bug which disconnects the phone from the web. A statement on the site reads…

Soon after this flagship device began selling, we identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.

It doesn’t look like many owners have complained about their 900 going off-line and we’ve not heard anything until this statement came out, so hopefully they’ve nipped this one in the bud.

It is good to see Nokia rolling out the “Putting People First” mantra too – more companies should think this way. However, it is a little embarassing to have to patch a bug just days after launch. This is something which should have been spotted during testing.

That said, Nokia are giving out $100 in AT&T calling credit to say sorry and you’ll be able to get the fix from Monday.

It’s a good job Nokia didn’t put out an advert mocking their competitors buggy phones isn’t it ? Ohh..wait..

Link – Nokia

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  • Anonymous

    Damage is done — regardless of what they do now, this device will just be known as that one that shipped with broken data connectivity and “they had to give people $100”.

    They really shouldn’t be trying to spin good PR out of it, they appear even more desperate now — how embarrassing for them :-(

    • i disagree.  The way this has been handled is far far better than the way the iphone fiasco was dealt with.  An issue has been identified, a fix is being issued and rather than attacking everyone else and saying “it happens to everyone” an apology is being given and so is compensation.  The way it is being handled IS good PR even if the initial problem isn’t.  

  • Anonymous

    @ benjitek would you rather they said there was no problem or people were holding it wrong? i think fessing up immediately, informing users that the fix will be available in less than a week and giving them cash to make up for the inconvenience is pretty great PR. some might even think it’s the kind of thing that ad men think up ;-)

  • Yeah I agree with sihaz. No Press Release to say there isn’t an issue :) Actually it’s a very good response. S**T Happens, how you handle it is a different story. Fix the bug fast and give people a $100 credit is a pretty good deal if you ask me.

    • With that said, wonder if it’s an AT&T bug because I have the Canadian model, no issues…with the added bonus of no carrier branding on it too :)

      • Anonymous

        hi shoey – att have a history of messing up phones. my htc titan is unbranded and works great. the forums at xda are full of att titan owners with trouble…