Loyalty. It would seem that its a fluid state of affairs. Certainly to a certain mobile network.
I have two devices, one is my mobile, My HTC desire, and one is a data dongle almost at the end of the contract. On the Desire, I have a ‘Loyalty’ Discount, no doubt for being a thoroughly nice chappie that they would like to keep as a customer.
Now, in the past, I have had minor issues with them, all promptly resolved, and the staff have been a credit to the company and a pleasure to deal with.
As I mentioned, my dongle is coming to the end f the contract. I don’t really need it anymore, as my Desire has hotspot capability on the couple of nights a week I may want to use my laptop. So when the new ‘all you can eat for reasonable personal consumption data’ part was added to the 1 plan, I thought ‘Great! Ill change my plan, and end the dongle contract’.
I called the network. After ten minutes of waiting for something to happen on the other end of the phone, I was informed that yes, I can change my plan, but I would lose my discounts.
Hang on a minute. So let me get this right… I was a loyal customer in August, but now im moving to a more expensive plan, I’m no longer to be treated as such? The network has had my money for the dongle. I just want to change my plan.
At what singular point in time did I become less loyal? Did I do something to upset them? Do I rate less as a customer? What do you think? I think im thinking carefully about that networks dealings with customers. Im going to call them again at some point, and Ill leave an update here.