Orange attempt to sort their customer service

Orange attempt to sort their customer service It looks like Orange are realising a little too late about some of their current problems. They’re investing £100m into improving their customer service. An Orange executive admits that their current systems are “not fit for purpose” and have added 1000 customer service agents.

Orange say that the company “still has an awful lot of work to do” and are to implement a new voice-recognition system to handle incoming calls too. Hmm.. perhaps they can also find out why the HTC Touch has been available in some Orange shops since July 19th yet, a month later, it’s still not on any web page?

Link – The Independent

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