Update x2 – T-Mobile Full Monty Shocking Speed Cap

Breaking – Today (Saturday) at 1.30PM we received notification that T-Mobile provided the incorrect response to this tweet. More information is at the bottom of this story, however it seems that there isn’t a 1Mb/s cap. We will update you with more information as we get it…

We recently brought you the news from T-Mobile that they launched a brand new price plan called ‘The Full Monty’ which gives you 2000 Minutes, Unlimited Texts and Unlimited Internet for £36 a month or £41 a month to get unlimited minutes!.  The reason for this plan was to take on Three and their ‘One Plan’ and AYCE data.

However we have just found out and think it is VERY important to bring to people’s attention that T-Mobile have a speed cap in place on this plan which although they allow you to use for anything you like including tethering…. the speed you get capped is a painfully slow 1Mb/s!!!

T-Mobile unfortunately for them have a bad reputation for this practice as they used to cap at 3G speeds 0f 0.3Mb/s unless you have a higher package and their limited ‘Truly Unlimited’ offer a few months ago was capped at 2Mb/s which was the same as their Web’n’Walk Plus service they gave away with Android phones.

The problem with this is customers are NOT being told about this cap!.  So whilst you might be able to stream all you like or use VOIP calls, at 1mb/s there really is no point.

Something also to point out is that Three who also offer AYCE data and allow tethering on their One Plan do NOT have a speed cap.  This was tested in our AYCE Data Challenge last year and they have since rolled out HSPA+ giving even faster speeds.  In fact sitting here right now on a One Plan sim on a Galaxy Nexus or iPhone I am hitting a good 7-10Mb/s speeds.

Whilst we applaud T-Mobile and Everything Everywhere for stepping up to the mark and trying to compete with Three and their offer, this hidden speed cap cannot be justified in 2012 especially with the claim you are after ‘The best 3G network’.

LinkT-Mobile UK Twitter

Update – Since this story broke we’ve had a message from T-Mobile UK and their Press Team to correct the tweet from their help team. Apparently there isn’t speed cap and customers will get the “best possible speeds”.

Update 2 (8pm) - Very interesting since this all kicked off late last night / earlier this morning.  A comment has now been put below with a YouTube video where someone clearly calls T-Mobile Sales and asks is the speed capped they wanted to know before they buy, after 4 minutes on hold the sales advisor comes back and says the speed will be between 1-2Mb/s as we reported.  What is strange is the different information going around, we originally heard yesterday that speed was capped at 1Mb/s, today we had information from the T-Mobile office stating there was NO cap but now we have a video where customers are being told of a speed between 1-2Mb/s…… the story continues..

  • http://dawid.lorenz.co Dawid Lorenz

    TROLOLOLOOLLOL, and there’s the new meaning of “unlimted”!

  • http://dawid.lorenz.co Dawid Lorenz

    Yet still, that’s better than ~350kbps cap they have been putting on their users until very recently (I *was* one of them).

    • Anonymous

       What’s the cap now? Thanks.

  • http://www.facebook.com/profile.php?id=511882177 Daniel Cunningham

    Dan I take it back… all is forgiven! Well spotted with this story!

  • Anonymous

    Shocking (or rather sadly not)!  I have to say I think you are wrong about Three though…. they openly admit to throttling speeds!  Just check relevant threads on their blog – they throttle speeds at “peak times”!  

  • Anonymous

    Is 1Mb painfully slow for browsing on a mobile? And even general browsing whilst tethering. My Dad still uses a 2Mb connection.

    What is the cap applied to normal users on a standard 1Gb limit tariff?

  • Howdy

    Ianthecosmos I am in three and regularly see 12-15mbps I have not seen a throttle I used to be with t-mob and had to fight tooth and nail to get their 0.3 cap lifted so I could get up to 3 meg. Three is so much better

    • Anonymous

       How do you find out what the limit is? What did you say to get it lifted? Thanks. I’m with T-Mobile.

  • John Burn

    Unfortunately, 1Mb is still faster than my home broadband! So its not that bad.

  • Anonymous

    How is this even a news story, we all know that due to the very limited nature of radio technology that NO NETWORK will EVER be able to provide full speed, unrestricted, unthrottled speeds.

    Three throttle speeds all the way down to a few kilobytes and when they started the one plan they were adamant that no such throttling controls were in place. At least t-mobile are up front from the start!

    I agree that 1mbps on a mobile device browsing web pages won’t be responsible for a crap user experience.

  • Aaron H

    Retweeted by XclusiveAaron… THATS ME!

  • Denyo1977

    Comacat, they weren’t upfront! It was only confirmed after someone asked. And don’t want to know how many went for the tariff before the information leaked.
    With Three it’s an up and down. Managed over 4mbps, but at work it goes down to 100kbps during day. At least I’m only capped at 2mbps on T-Mobile on my tariff.

    • Anonymous

      maybe not on their website but the author of this story takes the stance of it being official as its on t mobs twitter feed. but if it takes a tweet to get the info which is how people found out these things then thats fine.

      Difference is we know that its capped at 1mb, the full monty was launched 1st feb? 
      Three on the other hand gave people the run around for months on end blaming faulty masts and congestion issues.

  • Anonymous

    Just to confirm, our Full Monty plans do NOT have a max speed of 1MB/s. We give all our customers the best possible speeds. See clarification on @TMobileUKhelp. 
    T-Mobile Press Office

  • Anonymous

    What does “best possible speeds” actually mean? “possible” could easily mean “we cap at peak times”.

  • Anonymous

    What does “best possible speeds” actually mean? “possible” could easily mean “we cap at peak times”.

  • http://twitter.com/DJAndroidGeek DJ AndroidGeek
  • http://twitter.com/DJAndroidGeek DJ AndroidGeek
  • http://twitter.com/RevRogerPitman Rev. Roger T Pitman

    T-Mobile capping speeds is not a new story but one I have been pushing for a very long time now. Have a read of the thread below especially the later posts. http://www.google.com/url?q=http://forum.xda-developers.com/showthread.php%3Ft%3D823302&sa=U&ei=Y6AtT9qBPY6S8gP3prj1Dg&ved=0CAgQFjAC&client=internal-uds-cse&usg=AFQjCNFyUJZNYsq7d5SC5_O2POfCdk6Zng

  • http://twitter.com/RevRogerPitman Rev. Roger T Pitman

    T-Mobile capping speeds is not a new story but one I have been pushing for a very long time now. Have a read of the thread below especially the later posts. http://www.google.com/url?q=http://forum.xda-developers.com/showthread.php%3Ft%3D823302&sa=U&ei=Y6AtT9qBPY6S8gP3prj1Dg&ved=0CAgQFjAC&client=internal-uds-cse&usg=AFQjCNFyUJZNYsq7d5SC5_O2POfCdk6Zng

  • SnarlingRabbit

    Where there’s a scheme there’s a schemer! This whole thing stinks and if it smells like a rat it must be a rat. I’m staying well away. Might even leave Orange as since the EE change my download speeds have gotten worse.

  • SnarlingRabbit

    Where there’s a scheme there’s a schemer! This whole thing stinks and if it smells like a rat it must be a rat. I’m staying well away. Might even leave Orange as since the EE change my download speeds have gotten worse.

  • Steve

    Something that really ticks me off is people who use the term Megabyte as if it is the same thing as Megabit. They are not the same thing!

    • Anonymous

      x2

  • Daleski75
  • DanielM

    Seems its fully uncapped now :D

    http://www.speedtest.net/result/2002188662.png