Tag: customer service

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Voda and EE at the bottom customer service scores

The latest Which Customer Service survey is out and two networks sit right at the bottom. 4,101 mobile customers were surveyed in February to compare the UK mobile networks.all the UK’s mobile suppliers. EE and Vodafone didn’t do well when it came to value for money or “ease of …

EE in hot water over Priority Answer service

You know that new service that EE have started offering everyone but their pay and go customers? Yeah, the one where you pay 50p to queue jump. Well, it has landed them in some hot water on social media channels. #EE is just the RyanAir of mobile networks. …

High prices to complain via phone?

The government is to ban the use of the 084X and 087X premium-rate numbers that businesses use for their complaints and inquiry teams. This is good news for us as consumers, especially those of us that use our mobile to call all and sundry. Explained in the draft …

Tesco Mobile tops Which Customer Satisfaction Survey….again.

Cast your mind back to April 5th 2012.  Nothing of note happened unless you are part of the Tesco Mobile team for they won the annual Which? magazine mobile satisfaction survey. Now, coming back to one year later and guess what…..they’ve only gone and done it again. The …

Coolsmartphone Survey: Customer Service and Mobile Operators

This is a liveblog……. We at Coolsmartphone are in the process of compiling a survey around Customer service from the major mobile operators in the UK. For this we need your help.  We need your experiences, good, bad or indifferent, in order to give us a general overview …

Everything Everywhere redesigns Customer Service, to be Handset based

Everything Everywhere, the company formed by the merger of Orange and T-Mobile have revealed a complete revamp of their customer service division with what they claim is a revolutionary change in the way their service is delivered. Everything Everywhere are to invest £50 million on stores, customer facing …