The Full Monty – T-Mobile Statement

The Full Monty   T Mobile StatementIf you’ve followed our continued coverage of the T-Mobile supposed “cap” you’ll hopefully know the story by now. Basically, several customers were told that there was a 1Mb/s cap, then we were told that there wasn’t, but people continued to see their Full Monty speeds top out at 1Mb/s. Yesterday something seemed to change, and people are now reporting much better performance.

However, we’ve just had this from a T-Mobile spokesperson…


Our groundbreaking Full Monty plan allows for full enjoyment of data services on the latest smartphones, such as social networking, browsing, music downloading and video streaming.

We continually look at our customers’ data needs and requirements to ensure we’re able to provide a great network experience for everyone.

We can confirm that we do not have a 1Mb/S maximum data download speed in place for The Full Monty plan –nor for any of our other pay monthly or pay as you go price plans –and we are confident that our average data speeds are as good, if not better, than anyone else in the industry.

T-Mobile joined forces with Orange in 2010 giving customers free access to each other’s signal and coverage. Further to this, thanks to the ‘big 3G switch on’ last year, we now offer our customers the UK’s widest 3G coverage. We are constantly developing our network, and recently announced we’re
investing a further £1.5billion in network improvements over the next three years.

We apologise for any confusion caused by this matter.

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  • Jay Andolini

    If that’s the case, I’d like T-Mobile to tell me how come last year I used to get up to 2 Mb/S on my data transfers, now I *only* ever get just under 1 Mb/S!! Sure seems like a cap to me!

  • Beaker656

    They have definitely altered the prescribed DL limits on all talk plans as of last night. I was capped at 1.90Mbps, then suddenly yesterday I was getting 4Mbps. Might have something to do with the fact 3UK share the same network and don’t restrict the DL speeds. 
    Out of the two networks that share the radio infrastructure and have roughly the same 3g coverage, which would you go with, the one with the higher speeds or the one with the slower speeds?

  • Ahem… how is the plan groundbreaking? Surely the ground got broken by Three?

  • Ahem… how is the plan groundbreaking? Surely the ground got broken by Three?

  • Justy

    Well I’m impressed now. My old 0.3Mb cap was removed after a bit of moaning, I ended up with the 1.8 Mb limit.  Now as of today I’m getting whatever is available, so far nearly 3 Mbs indoors.  Happy Man. and about time too T-Mobile

  • Justy

    Well I’m impressed now. My old 0.3Mb cap was removed after a bit of moaning, I ended up with the 1.8 Mb limit.  Now as of today I’m getting whatever is available, so far nearly 3 Mbs indoors.  Happy Man. and about time too T-Mobile

  • Anonymous

    Thanks for all your comments guys, it’s great to see the response to this story.

  • Anonymous

    Thanks for all your comments guys, it’s great to see the response to this story.

  • Anonymous

    I think there statement was something not exactly right; Spoke to them today and confirmed there is a 2Mbps limit on most plans (Only plans that dont are WEBNWALK MAX) so i amagine there will be a retractment soon.

  • Anonymous

    I think there statement was something not exactly right; Spoke to them today and confirmed there is a 2Mbps limit on most plans (Only plans that dont are WEBNWALK MAX) so i amagine there will be a retractment soon.

  • Anonymous

    I was getting less than 1Mbps (but this was at 2am) my signal isn’t “great” at home (I do get 3G/HSDPA though) but I tried today in a strong HSDPA area of Bristol and every time it was over 1Mbps.

    Averaging 2Mbps and sometimes as high as 3.75Mbps.

    One thing not mentioned by anyone yet is good old fashioned signal strength (I was only getting 0.35Mbps/0.55Mbps during the snow at home). You need to try in a strong area before calling T-Mobile!

    • Anonymous

      It could be due to the change of their caps though. Maybe they’re unrestricted everyone?

      • Anonymous

        Maybe you could provide us proof of this? :D

        • Beaker656

          1.89 to 3.76Mbps

        • Beaker656

          1.89 to 3.76Mbps

          • Anonymous

            Yeh this morning they removed the speed cap from everyone….

          • Anonymous

            Yeh this morning they removed the speed cap from everyone….

      • Anonymous

        Maybe you could provide us proof of this? :D

    • Anonymous

      It could be due to the change of their caps though. Maybe they’re unrestricted everyone?

  • Anonymous

    I was getting less than 1Mbps (but this was at 2am) my signal isn’t “great” at home (I do get 3G/HSDPA though) but I tried today in a strong HSDPA area of Bristol and every time it was over 1Mbps.

    Averaging 2Mbps and sometimes as high as 3.75Mbps.

    One thing not mentioned by anyone yet is good old fashioned signal strength (I was only getting 0.35Mbps/0.55Mbps during the snow at home). You need to try in a strong area before calling T-Mobile!