Asus Transformer Prime – refund or extra warranty?

Asus Transformer Prime   refund or extra warranty?

Got your Asus Transformer Prime tablet?  Me too – but apparently I’ve been one of the lucky ones with no GPS/Wi-Fi issues.  Well now it’s been confirmed – sort of.  Asus says users who have GPS fault will get money back, but denies an issue with Wi-Fi


Asus has said that it will offer either a refund to customers who have found a GPS fault with their Asus Eee Pad Transformer Prime or an extension of the standard warranty from 12 months to 18 months.  The announcement was made in an official blog post and is the latest setback in what has been a turbulent few months for the tablet.

‘sincere apologies’

Any customer who wants to keep their tablet will have their warranty extended, but if they purchased it from a retailer who offered an additional 12 months warranty, it will remain at two years.

“Asus prides itself on delivering an unrivalled user experience, and we offer our sincere apologies for any inconvenience that our customers may have encountered,” the company added.

I’d like to your views – have you got one of these too?  Are you happy with it?  Did you perform the ICS (as I did on day 1 – no problems) update?

Link – Techweek

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  • Sorry but i was really waiting for this but the way it and all the other issues where handeled i went and got a trusted tab.

    Not looked back…. Got a case to hold it up in and even a remote control. Only thing im not happy about is the connector for hdmi… Cant have it all though.

    T

    • Dale Wilks

      So, umm..you got one, or another ‘trusted tab’?  The Samsung jobbie, right?

      • Yep – on the basis that Cynogen is supporting the Tab 10.1s and other Samsung devices, its established hardware and really I didnt need the tegra 3.

        As I said above the main downer is that you need to use Sammys own connectors and not just carry a HDMI cable around but thats not the end of the world at all and while the tab probably cost as much I feel its a tried and tested platform that compliments the Sii I also have.

        T

        • Dale Wilks

          Hmmm.  Well by ‘trusted’ do you mean ‘Sammy stuff has been around a long time/there’s Samsung hardware in my local Currys/Samsung sponsor football shirts’ ;-)

          I know that Asus have been around ,for a long time, as well (I’ve been using Asus motherboards for years)Tegra 3 hardware aside, one Android should work with another.

          like my SGII ;-)

        • Dale Wilks

          Hmmm.  Well by ‘trusted’ do you mean ‘Sammy stuff has been around a long time/there’s Samsung hardware in my local Currys/Samsung sponsor football shirts’ ;-)

          I know that Asus have been around ,for a long time, as well (I’ve been using Asus motherboards for years)Tegra 3 hardware aside, one Android should work with another.

          like my SGII ;-)

      • Yep – on the basis that Cynogen is supporting the Tab 10.1s and other Samsung devices, its established hardware and really I didnt need the tegra 3.

        As I said above the main downer is that you need to use Sammys own connectors and not just carry a HDMI cable around but thats not the end of the world at all and while the tab probably cost as much I feel its a tried and tested platform that compliments the Sii I also have.

        T

    • Dale Wilks

      So, umm..you got one, or another ‘trusted tab’?  The Samsung jobbie, right?

  • Anonymous

    I hear you don’t have to have a faulty Prime in order to be eligible for the 6 month (12 to 18 months) upgrade. I don’t yet have a Prime to confirm this.

    I’m impressed Asus got the ICS upgrade out so quickly. I’ve no interest in a tablet running an out of date OS, which therefore includes the Galaxy Tab 10.1. The Prime’s keyboard dock is also essential too.

  • Anonymous

    I hear you don’t have to have a faulty Prime in order to be eligible for the 6 month (12 to 18 months) upgrade. I don’t yet have a Prime to confirm this.

    I’m impressed Asus got the ICS upgrade out so quickly. I’ve no interest in a tablet running an out of date OS, which therefore includes the Galaxy Tab 10.1. The Prime’s keyboard dock is also essential too.

  • Richard Tivey

    Got mine on the 12th and updated it to ISC the same day. 

    The wifi is fine but the GPS isn’t great. I ran it at the side of my desire the other day. The desire got a GPS lock in 7 seconds, the prime took over 90 seconds so its still disappointing.

    I’m glad Asus haven’t just ignored this but its left me with a bit of a dilemma. I’d like to swap it for one with working GPS – like I paid for. However there isn’t one and wont be until the TF-700 is released later this year (unless I swap to another tablet but this is the only one with the tegra 3 at the moment). If I returned it now I’d be without a tablet, which is no good, I waited long enough for this one!

    What ASUS could do is offer a ‘revised’ version of the prime with a different back cover to fix the GPS and allow us to swap to that, but I can’t see this happening. 

    So what they should do, and what would make me really happy, would be to offer a trade-in program when the TF-700 is released, knocking the full price we paid of the prime off the new one. I’d even be willing to pay the extra for the TF-700 if they did that! 

    Come on Asus you can make me a happy customer yet, and make some more money!

    • Dale Wilks

      The same day as mine Richard, and I too was impressed to get ICS the same day! (+1 to Carphone Warehouse for shipping next day, -2 for Dixons for taking my money THEN quoting me a delivery time of 3 WEEKS!)

      +removable storage and +keyboard dock = why I sold my Ipad 2.

    • Dale Wilks

      The same day as mine Richard, and I too was impressed to get ICS the same day! (+1 to Carphone Warehouse for shipping next day, -2 for Dixons for taking my money THEN quoting me a delivery time of 3 WEEKS!)

      +removable storage and +keyboard dock = why I sold my Ipad 2.

  • Richard Tivey

    Got mine on the 12th and updated it to ISC the same day. 

    The wifi is fine but the GPS isn’t great. I ran it at the side of my desire the other day. The desire got a GPS lock in 7 seconds, the prime took over 90 seconds so its still disappointing.

    I’m glad Asus haven’t just ignored this but its left me with a bit of a dilemma. I’d like to swap it for one with working GPS – like I paid for. However there isn’t one and wont be until the TF-700 is released later this year (unless I swap to another tablet but this is the only one with the tegra 3 at the moment). If I returned it now I’d be without a tablet, which is no good, I waited long enough for this one!

    What ASUS could do is offer a ‘revised’ version of the prime with a different back cover to fix the GPS and allow us to swap to that, but I can’t see this happening. 

    So what they should do, and what would make me really happy, would be to offer a trade-in program when the TF-700 is released, knocking the full price we paid of the prime off the new one. I’d even be willing to pay the extra for the TF-700 if they did that! 

    Come on Asus you can make me a happy customer yet, and make some more money!