Think you’re on the right contract ? Most people do, but according to research from Billmonitor three-quarters of customers are chucking £200 per year down the drain.
Nearly all the networks were examined with 28,000 bills getting diagnosed as part of the study. Most were wasting money on incorrect contracts and didn’t change their contract when usage changed. 52% of those on the wrong contract were choosing larger contracts with more “free” minutes and texts but never got close to using them. A further 29% of those on the wrong contract were on a tariff which was too small for them.
The rise of data usage was also revealed, with 5% of customers in the study hitting more than 500MB per month. The average usage was 133MB.