The Orange Email and Questionnaire


The Orange Email and Questionnaire As mentioned earlier on coolsmartphone.com, Orange have now flatly denied that there is any “trial” of the SPV, and they’ve put to bed rumours of any other handset coming out – the SPV E100 will be out next month.

How this email came about is a bit of a mystery, but you can read a bit more about it here.

Below is a copy of the email which was forwarded to me (unfortunately without full header info)….

From: customer.services@orange.co.uk
Reply-to: xxxxxx@xxxxx

Dear Mr XXXXXX,

Thank you for your interest in Orange products and services. It is
through feedback like this that we are able to assess how well we are addressing the needs of our customers.

Orange is continually working to enhance and extend the range of
services and devices that will help our customers to get the most out of their experience with Orange.

To respond to your query regarding the SPV, I can confirm that we are working to launch a new and improved device in the very near future. This addition to the SPV family offers new functionality that will allow Orange customers to make fuller use of existing and forthcoming Orange services giving a richer user experience.

We will shortly be running a four-week trial to selected Orange
customers and would like to invite you to apply to take part. For this preliminary trial, we will be selecting triallists based on their usage of specific Orange services and currently-owned hardware.

Successful trialists will be provided with a prototype of the
forthcoming SPV and will be transferred to a promotional tariff including free of charge GPRS data and inclusive text and photo messaging bundles for the duration of the trial. Triallists will be expected to complete questionnaires throughout the duration of the trial and must return the equipment when instructed to do so.

As a token of our appreciation, triallists will receive a voucher for a free upgrade to the launch version of the new SPV and activation of a new promotional SPV pack. Further details of the SPV pack and information on how to redeem your voucher will follow.

If you would like to apply, can you please fill in the following short questionnaire so we can determine your suitability for this trial. Please return the questionnaire to julian.hope@orange.co.uk. Orange is looking to recruit as many suitable triallists as possible, although we may only be able to accommodate up to 300 trialists for the first wave. We would therefore like to encourage you to extend this invitation to any colleagues or friends who may also be eligible to apply.

Orange Trial – SPV2
——————-

Orange is looking to recruit as many suitable triallists as possible, although we may only be able to accommodate up to 300 trialists for
the first wave. We would therefore like to encourage you to extend this invitation to any colleagues or friends who may also be eligible to apply.

Orange SPV2 triallist questionnaire

Are you a Pay Monthly or Pay as you go customer?

Which model of phone do you currently own?

Do you own a home computer?

If so, please provide brief details of the model and operating system
below.

Which of the following connectivity methods does your computer have:

Infrared
Bluetooth
USB
Serial
Don’t know

Do you own a PDA or handheld computer?

If so, please provide brief details of the model and operating system
below.

Which of the following connectivity methods does your PDA or handheld
computer have?

Infrared
Bluetooth
USB
Serial
Don’t know

Do you regularly use any of the following Orange services :

Text messaging
Photo messaging
Reading emails using the email client on your phone
Browsing WAP
Browsing the internet on your phone

If you use WAP, which Orange WAP services do you regularly use?

Orange email (orange.net)
Find my nearest
News and Weather
Cinema
Your page
Downloadable ringtones and sounds
Downloadable logos and pictures
Games

Do you use your phone as a modem to access the internet on another
device?

If so, do you usually connect using ….

Dialup (circuit-switched data)
HSCSD
GPRS
Don’t know

Do you use your mobile phone to send or receive faxes?

Do you own a Bluetooth headset? If so, please state the model.

__________________________________________________________

Due to the short timescales involved, we may not be able to consider
any replies received after 30th June so please return this questionnaire as soon as you can. My colleague Julian Hope is the
technical point of contact for this trial and all applications should be addressed to him at xxxxxxx@xxxxxx. He will also be pleased to
answer any further technical questions you may have regarding this
trial.

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